Frequently Asked Questions
Everything you need to know about your Susan Shaw experience.
What materials are used in Susan Shaw jewelry?
Our pieces are handcrafted in San Antonio, Texas, using high-quality materials including 24k gold triple-plating, sterling silver plating, genuine freshwater pearls, and semi-precious stones.
How long will it take for my order to ship?
Most orders are processed and shipped within 2-4 business days. During peak holiday seasons or sales, processing may take up to 7 business days.
What is your return policy?
We accept returns of unworn, undamaged items within 30 days of purchase for a full refund. Items must be returned in their original packaging to qualify.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I care for my Susan Shaw jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and hairsprays. Store your jewelry in a dry place and gently wipe with a soft cloth after wearing.
Can I modify or cancel my order after it has been placed?
Because we begin processing orders quickly, we can only accommodate changes or cancellations within 1 hour of the order being placed.